Terms & Conditions

Thank you for taking the time to read our Terms and Conditions for your stay – they may sound a bit formal but they are essential as we want to do everything we can to ensure you have a great stay at Saltfell.

Booking

We advise that you carefully check the details of your booking, as set out in your booking confirmation, as soon as you receive it. Please contact us within 24 hours if you wish to amend your booking- this will be done free of charge.

Providing that your stay is more than 12 weeks away, we allow a 7 day period in which you can read and digest the Terms and Conditions- and the details regarding your chosen property (for example, if dogs are allowed, the maximum number of occupants etc), after the 7 days you are deemed to have accepted our terms and conditions.

For stays less than 12 weeks from the date of booking, we allow a 24hr period in which you can read and digest the Terms and Conditions- after which you are deemed to have accepted our Terms and Conditions.

By accepting our Terms and Conditions you are also acknowledging all members of your party agree to be bound by these.

Payment

At the point of booking you will be given the choice between paying the full amount or a deposit of 30%, with the balance due 28 days prior to your arrival. If you choose to pay the deposit then you will be sent a reminder email with a secure payment link to pay the balance 28 days prior to your arrival.

Where the balance payment of your stay has not been paid 28 days prior to your arrival date, you will continue to receive reminder emails at appropriate intervals. If within 10 days of your arrival date the remaining balance is still outstanding, Saltfell will be entitled to rescind the agreement, retain any deposit and claim against you for any losses incurred.

Guest Numbers & Parties

Each rental at Saltfell can each take the maximum number of people stated at the point of booking on the information pages of each property. Additional guests must be agreed in advance of booking. No parties or guests exceeding the maximum number can be accommodated within the accommodation. This is due to safety and fire reasons.

We are unable to take bookings for stag parties, hen parties or student groups unless by prior arrangement. No parties, events or gatherings may take place at the property without prior written consent from Saltfell.

Cancellation

We understand that sometimes things don’t go quite to plan, if you do need to cancel your stay below are our cancellation terms:

– If cancelled more than 14 days prior to your stay – you will receive a full refund.

– If cancelled between 7 and 14 days prior to your stay – you will receive a 50% discount.

– If cancelled less than 7 days from your stay – 100% of your booking cost will be retained.

Change of Date

Where possible, we will try to help you change the date of your booking if you can no longer make it, however this is entirely at the discretion of Saltfell management and if they cannot make a change, then the standard cancellation policy will apply. All date changes must be requested more than 4 weeks in advance of the original booking, otherwise standard cancellation policy will apply.

Check-In/Check-Out

“Check-In Time” for all accommodation is from 4pm-11pm. If you are due to arrive after 11pm please let us know and we’ll try to make arrangements to ensure things are ready for you.

“Check-Out Time” for all accommodation is 10am.

Please be aware that these times are relatively inflexible due to the time needed to change over accommodation for the next guests coming in- we hope that you understand.

Liability

Saltfell accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their stay or time at Saltfell. Any items found will be held for a maximum of three months.

Noise, Nuisance & Behaviour

Causing a nuisance or disturbance to neighbours and private residents outside the Saltfell estate or any unreasonable behaviour may result in Saltfell requiring you or your guests to leave.

Commercial Properties

Guests must not use Saltfell for commercial activities.

Children and Babies

We’re very excited to welcome all kinds of families at Saltfell, but for safety reasons children and babies must be supervised at all times. We cannot take any responsibility for the care of minors, or for the recommendation of appropriate care givers.

Saltfell can provide travel cots and highchairs for you to use during your stay. Please be aware that these are used entirely at your own risk. Travel cots require guests to bring a mattress and all of your own bedding, including sheet.

Children are welcome to use hot tubs and outdoor showers at the discretion of parents or guardians ensuring their safety, and we recommend being very careful near wood-fired stoves. Fire guards are not provided routinely, but can be requested.

Dogs

Well behaved dogs are permitted to stay only where specifically noted on the page of the rental property you have booked (but not in the hot tubs!). We do ask that they are house-trained, kept under proper control and not allowed on the furniture or beds. They must not be left unattended in the property unless they are crated and unlikely to cause a noise disturbance. If you don’t have room to bring a crate, we can provide you with one but please arrange this before your arrival. Dog hairs are to be removed from carpets and furnishings. All dog waste must be collected and disposed of before you leave.

Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and if any extra cleaning is required. You agree and accept that this will incur an additional charge of £150 payable within 7 days of your departure.

When you are out walking within the property grounds and estate, dogs must be kept on leads at ALL times around the site.

If you wish to bring more than one dog, please contact Saltfell prior to arrival to ensure that this is acceptable.

Allergies

While we always do our best to clean rental properties at Saltfell completely prior to your check-in, we can not ensure that traces of allergens (for example, nuts) are not present, especially in kitchens and eating areas as guests are free to cook at their own will. If you have any specific allergies please let us know well in advance of your stay and we can let you know the ingredients of standard guest supplies available within the property in case you’d like them removed before you arrive – please note if they are removed, a replacement may not be provided. We cannot accept any responsibility or liability for medical issues caused by allergic reactions during your stay.

Drugs

Saltfell has a strict zero tolerance policy on drugs and any illegal substances. If any guest is found to be under the influence, the booking will be terminated with immediate effect and the police will be notified.

Smoking and Vaping

Smoking and vaping are not permitted in any of our properties and a flat fee of £500 will be charged if there is any evidence of smoking or vaping within the property.

Flying of Drones

Flying of drones at Saltfell is not permitted.

Woodburning Stoves

Fire pits, Woodburning stoves, Outdoor Ovens and BBQs are used entirely at the guests own risk. Please ask if you would like a firelighting tutorial.

Internet Access

Internet access is provided for your use in all rental properties. You agree to reasonable and lawful usage of this service.

No refunds or compensation will be offered or paid should there be any disruption to internet access.

Candles and Personal Electrical Equipment

Using candles within the accommodation is done so entirely at the guests own risk, and candles must be supervised at all times. If you are using your own electrical equipment in any of the houses or in the Pendicle these should be;

– electrically safe, of sound design and not modified from their original purpose

– Show no signs of adaptation, overheating or poor maintenance

– used in accordance with manufacturers instructions and at the users own risk

Please note that you will be liable for any damage caused to the property or its contents by use of candles or your own electrical equipment during your stay.

Wood Fired Hot Tubs

As the lead guest, you are accepting this acknowledgement and disclaimer on behalf of each member of your party and will ensure each member of your party is aware of and strictly adheres to the guidelines set out below when using the Wood Fired Hot Tubs.

Yourself and all members of your party hereby agree to ensure that any children in your care, or associated with your party are supervised at all times when they are in the vicinity of the Wood Fired Hot Tubs. Extreme caution must be taken to ensure that no child under five years of age is permitted to enter the Wood Fired Hot Tubs at any time. Any children over five years of age and under 16 years of age using the Wood Fired Hot Tubs or near the Wood Fired Hot Tubs are closely supervised at all times. The nature of the Wood Fired Hot Tubs means extra care is needed due to hot surfaces, real fires and chimneys.

All members of your party and yourself as lead guest understand and agree that:

· A Wood Fired Hot Tubs needs extra caution due to the natural, unregulated way the water is heated. It is essential to test the water temperature before entering. A thermometer is provided and a cold water hose is available next to all hot tubs. Recommended temperature is 37.5 degrees.

· The use of drugs, alcohol and some medications before or during use of the Wood Fired Hot Tubs may lead to unconsciousness with the possibility of drowning and can greatly increase the risk of fatal hyperthermia.

· Glass items should not be used in the Wood Fired Hot Tubs.

· No member of your party may use the Wood Fired Hot Tubs without prior consultation with a doctor if he/she is obese or has a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes.

· Some medications may induce drowsiness and others may affect heart rate, blood pressure and circulation. If any member of your party has recently taken or is currently taking any medication, he/she will consult a doctor before using the Wood Fired Hot Tubs.

· No member of your party may use the Wood Fired Hot Tubs is he/she has an infectious disease or has any open sores and/or wounds due to the possibility of spreading infection.

· No member of your party may use the Wood Fired Hot Tubs if she is pregnant or potentially pregnant without prior consultation with a doctor.

· Prolonged immersion in the Wood Fired Hot Tubs may be hazardous to health.

· The Wood Fired Hot Tubs must not be used immediately after strenuous exercise.

· All members of your party will shower both before and after using the Wood Fired Hot Tubs.

· The Wood Fired Hot Tubs should be kept covered at all times when it is not in use.

· Under no circumstances should any member of your party release water from a Wood Fired Hot Tubs during your stay.

All members of your party and you accept and acknowledge that risks and injury may be caused or increased by our own acts, omission, negligence or failure to follow any guidelines provided to us and Saltfell shall not be liable in such circumstances. We also accept and acknowledge that we will be held responsible and incur charges for the full damage to the Wood Fired Hot Tubs which occurs during our stay.

Saltfell accepts no responsibility for any direct or indirect loss, damage or injury suffered or incurred by any person using the Wood Fired Hot Tubs.

Damage and Excess Cleaning Required

Saltfell reserves the right to invoice for any damages caused to the Property of Saltfell that has been inflicted by you during your stay. Similarly – If your accommodation is left in a poor condition resulting in additional cleaning, repair or replacement, you may be invoiced to cover costs.

Fireworks or Sky Lanterns

Fireworks or Sky Lanterns may not be set off at any time.

Force Majeure

Saltfell may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond our control, the consequences of which neither our suppliers nor we could avoid. Example: industrial disputes, natural disaster, fire or adverse weather conditions, acts of God, malicious damage, flooding, acts of terrorism or similar events beyond our control. Saltfell shall not be liable for any loss, damage, or costs, resulting from a Force Majeure event. Whilst every effort will be made to ensure the provision of the On Farm Accommodation Hired, Saltfell cannot be held responsible for shortcomings or conditions outside of their control.

Insurance

Saltfell strongly recommends that you take out full insurance to cover your holiday in all circumstances – from your own cancellation to Force Majeure.

Disclaimer

Staying within a holiday property can be dangerous. Although every care is taken in managing the various facilities, such as fire pits, wood burning stoves and hot tubs, Saltfell cannot be held responsible for any loss or damage arising from any misadventure associated with your stay at Saltfell.

The guest agrees:

a. to pay for any losses or damage to the property caused or allowed by the guest.

b. to take good care of the property and leave it in a clean and tidy condition on departure. Saltfell reserves the right to make a charge for extra cleaning if the property is not left in a satisfactory condition. Should Saltfell be dissatisfied with the condition of the property, he may refuse to take a booking from that guest again.

c. to permit Saltfell and their agents reasonable access to the property

d. not to part with possession of the property, or share it, except with members of the party listed when booking

e. not to exceed the total number of people stipulated in the property description

f. not to cause an annoyance or become a nuisance to occupants of near-by premises

h. not to smoke or allow smoking in Saltfell property.